Subject: Re: NEFF Customer Service
From: Julian Stringer <[email-masked]>
To: "Mks-ProductAdvice (BSH GB/SM-CSCR)" <[email-masked]>
Date: Thu, 23 Jan 2025 18:09:10 +0000

Good Afternoon,

Thank you for your response.
Unfortunately the response from your technical team doesn't make it clear
if this excessive power draw (0.23A @240V is about 55W) is as designed, or
just what would be expected from an old device which has developed a fault.

I am aware that new devices including microwaves should not consume more
than 0.5W on standby (assuming they comply with EU 1275/2008), so 1 am
inclined to assume this is a fault, in which case we need to decide if we
should repair or replace.

In order to help with this decision any information you can provide as to
what components might be faulty would help, as would a list of current
models that would be compatible in terms of occupying the same unit space
and having generally the same features.

It would help my sustainability conscience if we were to buy a replacement
if a product life cycle analysis of emissions were available, as well as
the encouraging sustainability statements found on your website.

Kind Regards
Julian Stringer

On Wed, 22 Jan 2025 at 13:05, Mks-ProductAdvice (BSH GB/SM-CSCR) <
[email-masked]> wrote:

> Good Afternoon Julian Stringer,
>
>
>
> Thank you for your patience whilst we were waiting for a response from the
> relevant team.
>
>
>
> Our technical team have advised that due to the age of the appliance, they
> are unable to provide the exact current however, they have advised that
> 0.228A would be correct.
>
>
>
> If you require any further assistance, please do not hesitate to contact
> us.
>
>
>
> Kind regards
>
> Clare
> Customer Service Advisor BSH_GB/SM-CSCC8
>
> BSH Home Appliances Limited, Midland Logistics Park, Plantation Lane,
> Corby, NN18 8JY, England
> [email-masked]* <[email-masked]>;
> *www.bsh-group.com* <http://www.bsh-group.com>
>
> BSH Home Appliances Limited, Grand Union House, Old Wolverton Road,
> Milton Keynes, MK12 5PT; Registered Office: Milton Keynes;
> Registration Number: 01844007 (England and Wales); VAT Reg No GB108311845;
> WEEE-Reg.-No. CH0057TS
>
>
>
> *From:* Neff Home Appliances <[email-masked]>
> *Sent:* Saturday, January 18, 2025 11:19 AM
> *To:* Mks-ProductAdvice (BSH GB/SM-CSCR) <[email-masked]>
> *Subject:* Thank you for contacting NEFF Customer Service
>
>
>
>
>
>
>
>
>
> Thank you for registering your appliance with the below details.
>
> Title:
>
> ${ctx.title}
>
> First Name:
>
> Julian
>
> Last Name:
>
> Stringer
>
> Street
>
> Oak House, Daracombe Park
>
> Postcode
>
> TQ12 1RW
>
> Town / City
>
> Newton Abbot
>
> Phone Number:
>
> 01626330676
>
> Second Phone Number:
>
> 07785258239
>
> Email Address:
>
> [email-masked]
>
> Model Number (E-Nr):
>
> C57M70N0GB/04
>
> [mailtemp.contactform.fdDate]:
>
> 9109
>
> Reason for return:
>
> Our microwave draws a current of 0.228A (55W) when switched on and idle
> when measured with an RMS clamp meter at the consumer unit. It has a an
> isolation switch near the microwave, if I switch this off the current draw
> at the consumer unit drops to 0. What is the most current it should draw
> when idle?
>
>
>
> *Kind regards NEFF Home Appliances Service*
>
>
>
>
> BSH Home Appliances Ltd is registered in England and Wales.
> Company registration number: 1844007
> VAT registration number: GB 108 3118 45
>
> Registered company address:
> BSH Home Appliances Ltd
> Grand Union House
> Old Wolverton Road
> Milton Keynes
> MK12 5PT
> Tel: 0344 892 8989
>
>
>